We had an exceptional experience at The Garden City Hotel! I reserved the Presidential Suite for my niece’s wedding weekend, and the staff truly went above and beyond to make such a special occasion even more memorable. From the moment we arrived, we were treated with such warmth and care. The staff knew me by name, anticipated our needs, and made sure we had everything we needed in the suite throughout the weekend. Their attention to detail, professionalism, and genuine hospitality made us feel incredibly well taken care of. The Presidential Suite was beautiful and the perfect setting for such an important family celebration. Thank you to the entire Garden City Hotel team for helping make my niece’s wedding weekend so special. The service was outstanding from beginning to end, and I would absolutely recommend this hotel for anyone celebrating a special occasion!
Here for a family wedding but extended it through 4 days as I flew in from out of state. Room + beds were cozy, clean, I got to catch up on much needed sleep. Great selections of retail products in spa, I loved walking around the cute neighborhood each day, I loved The Patio and Hugo Spritz + Oysters, it was delicious every time and bartenders were friendly and checked on me every few minutes, Dining selections were cooked to perfection at the King room. Tony the Front Office leader gave impeccable customer service, even when there was an elevator malfunction, he had immediate solutions while it was being fixed, housekeeping crew on the 6th floor were always available and helpful. The customer experience was exceptional all around and took prescience over everything. Wedding was beautifully executed as well.
To the staff and especially Pamela Colemen at The Garden City Hotel, I just wanted to say thank you for the great service during my stay. The hotel was so clean and well taken care of, and I really appreciated all the attention to detail. My room was spotless, organized, and very comfortable, which made my stay even better. A big thank you to the housekeeping team for all their hard work and consistency. It’s obvious that a lot of care goes into keeping everything looking so good. Please pass along my appreciation to everyone involved. Your effort really did not go unnoticed, and it made a big difference in my experience. I’d be happy to come back and would definitely recommend your hotel to others because of the excellent service. Thanks again for such a wonderful stay. -🥰 Nakisha S.
We were given an unacceptable room and told the hotel was full that evening. The room was dismal and not up to the standard I have always expected, having stayed at the GCH over 15 times. The next day, the staff was excellent in getting our room changed, altough it took quite long to accomplish that task. The room we were given should be taken out of inventory or only given out with a full disclosure of having no closet, an outdated bathroom and a much needed makeover with paint and furniture.